Distance Sales Agreement
1. Purpose
This agreement outlines the rights and obligations of the parties in accordance with consumer protection laws for services provided remotely.
By accepting this agreement, you acknowledge and accept the terms of using digital services through Alve Live.
This is a mandatory contract for distance sales involving digital content or services.
2. Parties
This agreement is between Alve Live (the provider) and the user (you). The provider's full contact details are available on the Contact page.
The user agrees that they have provided accurate personal information and are authorized to enter into this agreement.
The agreement becomes effective once the user begins using the service.
3. Subject of the Agreement
The subject is the sale of digital access services such as real-time video communication and chat features provided through Alve Live.
All services are offered digitally and instantly upon activation without physical delivery.
There are no subscriptions; users pay per use if any fees apply.
4. Right of Withdrawal
According to consumer protection law, users waive the right of withdrawal once digital services are delivered with their explicit consent.
As the service is instantly consumed, no refunds are applicable unless service failure is proven.
This condition is explicitly acknowledged and accepted by the user.
5. Dispute Resolution
Any disputes arising from this agreement will be governed by the laws of the service provider’s jurisdiction.
Users may apply to the relevant Consumer Arbitration Committee for resolution of any complaints.
We aim to resolve disputes amicably through communication before legal steps are taken.
6. Final Provisions
This agreement is stored electronically and available to the user at all times via our website.
If any provision is found unenforceable, the remaining provisions shall remain in effect.
By using Alve Live, the user confirms acceptance of this agreement in full.